What Actually Grows a Creative Business (And What Doesn’t)

When I decided to become a full-time illustrator, I had no idea if I’d make it. I just knew I had to try—because I didn’t want to look back and wonder, what if?

It wasn’t easy. There were times I questioned everything: if I was good enough, if I could earn a steady living, if it was even worth it. I poured all my time into chasing work, trying every strategy I could think of, hoping something would stick.

But nothing felt stable.

Then something shifted—and that’s when everything began to change.

I realised I was making the same mistake many creatives make: I wasn’t thinking of my business as a business. I believed if I just kept creating and sharing, the right clients would eventually find me.

But businesses don’t grow just because you build them. They grow because you run them.

That mindset shift was everything. It led me to focus on what actually grows a creative business—and here’s what worked:

1. I Tracked What Worked (and What Didn’t)

I stopped guessing and started paying attention. I tracked where clients came from, what platforms led to actual leads, and what content resonated.

When you know what’s working, you can double down—and stop wasting time on what’s not.

2. I Invested Time Where It Mattered

I didn’t try to be everywhere. I focused on the platforms that brought in real results:

  • LinkedIn for professional opportunities

  • Pinterest for long-term traffic

  • Threads for visibility and community

You don’t need to post daily across 5 platforms. You just need to show up where it counts.

3. I Diversified My Income Streams

Client work is still the core of my business, but I now also:

  • License my artwork

  • Sell prints in my online shop

  • Offer coaching and digital products

  • Partner with affiliates on my blog

I also expanded my services to include graphic design and branding—which helped me land higher-budget, full-scope projects.

4. I Increased Repeat Business

Instead of always chasing new clients, I focused on nurturing the relationships I already had. That looked like:

  • Creating a strong client experience

  • Offering post-project support

  • Checking in even when we weren’t working together

Now, most of my work comes from referrals or returning clients.

5. I Started a Newsletter

Starting a newsletter was one of the best decisions I’ve made. It helps me:

  • Stay connected to past clients and customers

  • Build a real community

  • Drive consistent sales and inquiries

I share what I’m working on, helpful insights, and behind-the-scenes updates. It’s a space that’s personal and purposeful.

6. I Built a Network

Clients don’t just come from posts—they come from people. So I:

  • Reached out directly to dream clients

  • Connected online through thoughtful engagement

  • Showed up at events and industry spaces

Relationships open doors. Outreach gets you through them.

Wrapping Up

Building a creative business takes more than talent. It takes intention.

When I stopped hustling blindly and started focusing on the right things—tracking results, building relationships, refining my offers—everything changed.

Now, I have:

  • A steady stream of well-aligned clients

  • Predictable income

  • Time for personal projects (and rest)

  • A business I’m proud of

If you’re stuck in the cycle of doing more and getting less in return, take a step back. Look at what’s actually working. Simplify. Focus. Be intentional.

Success doesn’t come from doing everything. It comes from doing the right things, consistently.

You don’t have to hustle forever. You just need a strategy that works — and the courage to follow through.

If you need help building yours, The Creative Toolkit is here to support you. It’s packed with guides, templates, and resources to help you attract clients, price your work, and grow with clarity.


Looking for resources? I’ve got you covered:



Shira Bentley

Shira Bentley is a Sydney based illustrator and graphic designer with over 14 years of professional experience as a creative professional. Specialising in user experience driven design and visual communication, she uses her multi-disciplinary experience, technical expertise, and creative thinking to assist in the growth and development of organisations such as Google, Pfizer, Greenpeace, Transport for London, The London Journal and National Science Week.

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The One Mindset Shift That Transformed My Freelance Career

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